Emergency Communications

WelcomeRice County 9-1-1 Emergency Communications is a consolidated 9-1-1 Public Safety Answering Point (PSAP) serving all of Rice County. Rice County is located in central Kansas and spans 779 square miles and has a population of 10,083 residents. There are six emergency communications personnel who work 8-hour shifts that are responsible for 9-1-1 and non-emergency calls from the citizens and visitors of Rice County, who dispatch law enforcement, fire, EMS, and emergency management to those calls for assistance.

The communications center maintains trained staff to process calls for service without prejudice and using all the available resources. During the course of a year, the Rice County 9-1-1 Emergency Communications Center receives approximately 40,000 phone calls and 10,601 requests for law enforcement, fire, EMS and emergency management from citizens and visitors traveling through Rice County.

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RICE COUNTY 911 EMERGENCY COMMUNICATIONS CENTER ACCEPTING TEXT-TO-911 CALLS

On Tuesday November 2nd, The Rice County 911 Emergency Communications Center in conjunction with the Kansas 911 Coordinating Council are pleased to announce the availability of Text-to-911 during an emergency.  Text-to-911 service will be available for those individuals who cannot safely make a voice call to 911 in an emergency.  This will be a valuable service to the deaf and hard of hearing community.

Testing for Text-to-911 has been completed in Rice County and is available with plans from AT&T, Sprint, T-Mobile, & Verizon Wireless.  Text-to-911 may not be available outside of Rice County.  If a text is made to 911 where that service is not available, a message will be sent back to the phone advising the customer to make a voice call.

Some situations when Text-to-911 is appropriate:

  • Deaf, hard of hearing callers, or individuals with a speech disability
  • A caller who is unable to speak due to a medical or other condition
  • Emergency situations that would put the caller in danger if making a voice call
  • Examples include abduction, domestic violence or active shooter situation

When texting to 911, follow these guidelines

  • Provide your exact address or location
  • Explain the type of emergency or help that is being requested
  • Be prepared to answer any questions that the dispatcher texts back.
  • Use plain language; do not use abbreviations, symbols, emoticons, or photos.
  • Messages should be brief and concise

Texting 911 can be done by typing “911” in the field for a phone number.  No other numbers need to be used.  Texting should be done through your wireless phones text messaging service and not from a third party texting applications.  Text-to-911 does require an active telephone service plan with data or it will not work.

Remember, the best way to contact 911 is by making a voice call.  Please only utilize this service in emergency circumstances where a voice call is not possible or safe.

The Rice Co 911 Emergency Communications Center and the Kansas 911 Coordinating Council are excited to offer Text-to-911 service to the citizens of Rice County.

Remember:  CALL if You Can, TEXT if You Can’t!